Insurance Carrier Contacts – Current policyholders may contact the insurance carriers directly to discuss filing a claim, or to update information on their policy including:
- Change of address
- Updating third party designee for lapse notices (your emergency contact should you miss a premium payment)
- Request a calculation of your current benefits
Note: Please have your Policy Number handy before calling, or be prepared to answer questions that would confirm your identity.
| Company | Policy Services | Claims |
|---|---|---|
| Allianz | (800) 950-5872 | LTC Group – Univita (866) 359-3476 |
| Bankers United (TransAmerica) | (800) 322-1434 | (866) 745-3546 (866) 745-3545 |
| Blue Cross Blue Shield (MedAmerica) | (800) 544-0327 | |
| CNA | (877) 724-2669 | (877) 262-2727 |
| Conseco | (800) 441-3978 | |
| Fortis/John Hancock | (800) 377-7311 | (800) 222-3418 (800) 233-1449 |
| Genworth Financial | (800) 456-7766 For specific questions regarding your policy or rate increase questions: (866) 419-0401 Resources for Rate Increases: www.genworth.com/ltcpremiums | (800) 876-4582 |
| Great American | (800) 771-2142 x13308 | |
| John Hancock | (800) 377-7311 | (800) 222-3418 Jhltcclaims.com |
| Life Investors (Transamerica) | (800) 322-1434 | |
| LifeSecure | (888) 575-8246 | (888) 575-8246 |
| Lincoln Benefit Life Company | (800) 525-2799 | |
| Lincoln National (MoneyGuard) | (877) 533-0114 | |
| MedAmerica | (800) 544-0327 | |
| MetLife / Brighthouse | (888) 565-3761 LTCG | (888) 687-0977 |
| Monumental Insurance Company (Transamerica) | (800) 690-2758 | (866) 745-3545 |
| Mutual Protective/ Medico/ Ability Insurance | (877) 795-8493 | (877) 795-8484 |
| Mutual of Omaha/ United of Omaha | (877) 894-2478 | (800) 268-6443 if written 1997 to 2004 |
| New York Life | (800) 462-3911 | |
| OneAmerica/ State Life | (800) 275-5101 | |
| Physicians Mutual Insurance Company | (877) 500-7542 | |
| Prudential | (800) 732-0416 | |
| Sentry | (800) 533-7827 | (800) 272-0533 (800) 426-7234 |
| Thrivent | (800) 732-2727 | www.thrivent.com/claims (920) 628-6715 |
| Transamerica | (800) 227-3740 | (866) 745-3542 |
| Travelers | (888) 507-9185 MetLife #2 Post Issue 8:30a-6p ET | (877) 582-7767 |
| Unum | (800) 331-1538 | (800) 693-4988 |
